Cancellation Policy
Full price of the float, massage, oxygen and any other services we offer will be charged to your credit card or account if a 24 hour notice is not given in advance & and a 20% gratuity to each therapists or treatment session. The Flu and Covid is a part of our cancellation policy also. We will need a 24 hr notice of cancellation for all illness and or sicknesses or you will be charged the full amount and 20% gratuity. If using a gift card the value of the session will be deducted from the value at the full amount. However, you can re-schedule with no penalty before the 24 hour notice time. You must contact the business at 602.595.3001 not the therapist to cancel your appointment(s). If you are a no show and no call you will be charged for your session(s) in full and 20% gratuity.
Before your appointment
To protect the health of our staff we ask that you ensure you are in accordance with the following guidelines before booking an appointment. If you have an appointment reserved and do not meet these guidelines we ask that you reschedule your appointment to avoid a cancellation fee. Please do not book an appointment if any of the following applies to you; 1. You or anyone in your household/pod are waiting on a pending COVID-19 test. 2. You or anyone in your household/pod have been exposed to COVID-19 in the last 7 days. 3. You or anyone in your household/pod have tested positive for COVID-19 within 7 days. If you must reschedule within 24 hours of your appointment. We ask that you please give us as much notice as possible so we may fill your appointment spot.
After Your Appointment
If you develop any symptoms consistent with COVID-19 within 48 hours of your visit please notify us immediately by calling 602.595.3001 or by emailing ewc.wellness@gmail.com. Studies have shown a person is the most infectious 48 hours prior to their first symptoms showing and 3 days after getting Covid. Your honesty is paramount to our safety and we appreciate you contacting us. If your LMT develops any symptoms consistent with COVID-19 we will notify you immediately by phone and or email so you may begin the quarantine process.
Cancellations
To cancel or reschedule your appointment please call 602.595.3001 to Essential Wellness Center. If we are closed please leave a voicemail. You can also email us at ewc.wellness@gmail.com. We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment we ask that you give us as much notice as possible to ensure our ability to re-book your appointment slot. Our cancellation policy requires 24 hours to cancel all appointments. To ensure our cancellation policy is upheld, we require a credit card to book any appointment. Appointments canceled prior to the 24 hours, will not be charged. Appointments canceled within the 24 hours, are subject to a 100% cancellation fee and 20% gratuity. All sales are final, no refunds. If you have any questions regarding this policy, please communicate them before committing to an appointment. Thank you for supporting us by respecting our policy.
Out of respect for all of our clients, guests arriving more than 15 minutes late to their appointment will be required to reschedule and will be expected to pay for the time they reserved. When possible we will do our best to alter your services so that we can offer you an appointment upon your arrival, however many of our services do not have the ability to do so. Lateness cannot be accommodated for services or services for new guests. All sales are final.
